Money Back Guarantee + Results Promise

Money Back Guarantee + Results Promise

This is initiative more than a money back guarantee. It's a results promise. 

Whether you’re wanting support from a specific problem or more so just an improved sense of wellbeing, our Money Back Guarantee + Results Promise is here to help. Our Money Back Guarantee + Results Promise works in two parts.

Part 1. Your Money Back
If you haven’t found support after using our products, correctly, at the recommended dosage for 60 consecutive days, then, we’ll provide you with a refund (less shipping and handling).

Part 2. Personalised Wellness Plan
To help you achieve the results you're looking for, we will provide you with one 30-minute consultation with one of our Naturopaths who will provide you with a Personalised Wellness Plan to ensure that you’re on the right track to achieve your health goals.

Why? Because you’ve trusted us to support you, and we want to do just that.

Here’s how it works;
If you’re not satisfied that the eligible product has provided any of the results indicated on the label, we’ll provide you with a refund* along with one 30-minute consultation with one of our Naturopaths. 

To be eligible for our Money-Back Guarantee + Results Promise you must; 

1. Use the product at the recommended daily dosage 
2.  Pinky promises to not abuse our trust-based system
(We’re a small family owned & operated brand trying to do good in the world, we’re not a huge corporation)
3. Be committed to achieving your health goals

The Money-Back Guarantee + Results Promise process;

1. Purchase any eligible product

2. If you haven’t found results after using the product correctly and consecutively for 60 days, complete this form.

3. We’ll review your feedback within 5 business days and contact you to find a suitable time for the Wellness Plan consultation 

4. Within 5 business days after the Wellness Plan consultation, we’ll provide you with a Personalised Wellness Plan document along with your refund*.

    Refunds
    You will receive a refund of the price you paid for your order, less shipping and handling. 

    Shipping and handling costs will be reflective of the base rate by each region.

    In Australia, the base shipping and handling rate is $15.

    The base rate varies by region. To view the other shipping rates click here.

    Personalised Wellness Plan
    We will provide you with one, 30-minute consultation, with our Naturopath who will provide you with a Personalised Wellness Plan to help you achieve your health goals.

    Eligible products
    The products included in the Money-Back Guarantee + Results Promise initiative are;

     

    Any bundle containing these individual products.

    Terms and conditions
    * This initiative is for new customers only
    * You have not used the product previously
    * You meet the eligibility criteria and agree to all details set out above
    * HERO Supplements reserves the right to withhold a refund if it suspects foul play
    * Taste, smell & texture does not form a part of this guarantee
    * Nothing contained on our site is intended to be or should be taken for medical diagnosis or treatment
    * Always read the label and use only as directed.
    * Use of any supplements should always be in conjunction with a healthy diet and physical activity.
    * Vitamins are not a substitute for good nutrition or a balanced diet and are not superior to, or more beneficial than, dietary nutrients.

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