Money-Back Guarantee + Results Promise
If you’re not satisfied that the eligible product has provided any of the results indicated on the label, we’ll provide you with a refund* along with one 30-minute consultation with one of our Naturopaths. 

Learn more about our Money-Back Guarantee + Results Promise here.

Change of mind
We do not provide refunds where you have changed your mind about a purchase.

However, if you are unhappy with your purchase once received, we can provide you with a store credit upon receiving the unused, sealed product, providing that the return is in a re-saleable condition. 

Once the item has been received, inspected and approved, we will exchange the product or issue a store credit for the purchase amount.

Please note, the original order’s shipping and handling costs will be deducted from any credited amount and that you are responsible for the return shipping costs.

Please email your request to return your product to info@herosupplements.com.au along with your full name, email address, order number, and mobile number.

We must receive returned product(s) within 30 days of your order together with a copy of your sale's invoice / order confirmation before we are able to consider a store credit.

Please note that shipping a return is at your own cost, and we are unable to refund your original order’s shipping & handling cost.

Due to regulations worldwide, we cannot accept any returns for open packages – this includes customers who are not satisfied with their purchase. If you are unsatisfied, please review our Money-Back Guarantee + Results Promise.

Damaged in transit or faults
If you’re concerned that your product is damaged or faulty, please contact us (info@herosupplements.com.au) within 30 days so we can provide assistance and issue a replacement where applicable.

Return costs
Where returns are applicable, it is your responsibility to meet the costs of returning the goods to us, and to take care that they are not damaged while in your care or in transit.

We strongly recommend that an insured or registered postal service is used for returns, as we are not responsible for items lost or damaged in transit.

Please ensure that any returns have been approved by the customer care team. Without approval, it may result in your return not being processed. Make sure the product is safely packaged to avoid damage in the post. Only use a trackable and insured postal service.

Please mark 'Returned Items' clearly on the outer packaging of your parcel.

Return your products to the address indicated by our customer care team.

Send a follow-up email to our customer care team (hello@herosupplements.com.au) with your tracking information.

Other returns
Nothing in these terms purports to modify or exclude the statutory guarantees and other legal rights under the Australian consumer law and other laws.  Any and all other warranties or conditions which are not guaranteed by the Australian consumer law or the competition and consumer regulation 2010 are expressly excluded where permitted, including liability for incidental or consequential damages caused by breach of any express or implied warranty or condition.